Our Telephone Negotiation Skills program is designed to deal with participants specific needs. The interactive format using telephone switching equipment or audio taped phone directories applies specific negotiation skills to telephone selling. The seminar addresses telesales in areas such as incoming calls, outgoing calls, order taking, prospecting, selling, customer service, collection, and telephone etiquette.

Telephone Negotiation Skills teaches the telephone sales process and how it is affected by each customer’s particular situation. The skills taught and learned will boost your company’s sales and profitability. The seminar participants will pinpoint customer concerns over the phone and determine how their company, product or service can provide meaningful value to the customer—even in a competitive or saturated market. Direct focus is geared toward industry-specific and videotaped role-plays, audio taped phone conversations and telephone switching for real life telephone practice. This hands-on approach allows all participants to learn by doing rather than being lectured to. Intensive feedback from the instructor guarantees direct skill reinforcement and individual skill development.

Seminar Objectives:

Participants in the Telephone Negotiation Skills training seminar will experience/learn to:

• Handle difficult objections.
• Understand the difference between telephone and face-to-face negotiating.
• Use the telephone negotiation process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products .
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company.
• Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.