Telephone Sales/Telemarketing Training in Ontario

We offer phone based sales training seminars in a private in-house format at the location of the customers choice. Public courses are also regularly scheduled as well across the United States and are available in Ontario cities like Ottawa, Toronto, Burlington, Guelph, Hamilton, Kingston, Niagara Falls, and Mississauga.

Location	Seminar Name	Date
Toronto, Ontario	Telephone Sales Skills	Dec. 2nd
Toronto, Ontario	Telephone Sales Skills	Feb. 18th

Browse the list of our training seminars on the right. Contact us for additional information.

Seminar Feedback:

“I liked the knowledge and ideas that Steve gave through out the program. My experience with your staff was GREAT! Scott Potter was very helpful and sufficient.”

Carrie Spiteri
Multi Tech Products
Sales
Ontario, Canada

“I liked the Personal and Buyer classifications. Your staff were very pleasurable and educational.”

Matt Blaska
Multi Tech Products
Shipping/sales assistant
Ontario, Canada

“The instructor was excellent at presenting his points. The training staff was GREAT!”

Cynthia Baker
Multi-Tech Products
Admin Asst.
Ontario, Canada

“My experience with your company was nothing but excellent! The FAB section, Managing Customer Behavior, and Behavioral Models were all very helpful.”

Dan Daley
Inside Sales
Lamons Canadian Gasket
Fort Erie, Ontario

Telemarketing Essentials for the Financial Industry

The past few years have proven to be particularly turbulent for the financial industry. Events such as the bursting of the technology bubble, the 9/11 terrorist attack, high profile financial scandals and an economic recession caused many brokerage companies and other financial firms to suffer during a tailspin in the industry. Lack of consumer confidence and the unwillingness of investors to sink money into speculative markets have had an adverse affect on the sales numbers and the success of many of the country’s largest financial firms. Recent signs are pointing to a strong economic recovery and an increase in investments. As markets recover and the economy grows at a healthier clip, financial industry sales professionals are now poised to reap the rewards of a potentially booming economy. Telemarketing skills that enable Telemarketing reps to improve their prospecting, selling and closing capabilities are required in order to take advantage of this new environment. Our Telemarketing Essentials for the Financial Industry sales training workshop is designed to provide strategic sales skills while keeping the particular needs of the financial industry in mind.

Mirroring the fast-paced, challenging and highly interactive environment found in the financial industry, our two-day Telemarketing Essentials for the Financial Industry program focuses on the ability to sell new and more profitable financial products to new and existing customers. Time is spent reviewing existing Telemarketing activities and current Telemarketing strategies to understand what sales process modifications can be made to achieve immediate results. Practice sessions and the implementation of proven sales methodologies and skills allow Telemarketing reps to incorporate newly learned Telemarketing skills into their daily routine. Regardless of whether a customer has a long history and solid relationship or is new to purchasing financial products, the skills taught in this class will help Telemarketing reps tap into more opportunities to drive revenue and exceed sales targets. The classroom environment is shaped by external experiences of the participants. Learning is reinforced via the use of interactive role plays, group activities, exercises, instructor lectures and peer-driven discussions.

Telemarketing Essentials for the Financial Industry participants will learn to:

Cold call more effectively to build the sales pipeline
Get past gatekeepers to reach investors and other decision makers
Overcome the most common objections thrown out during cold calls
Analyze their current customer base and past Telemarketing activities
Uncover new sources of revenue within their existing customer base
Work with the needs of different buyers found in the Telemarketing process
Understand buyer behavior and motivators
Adjust the Telemarketing process based on buyer behavior
Utilize Telemarketing strategies to improve personal sales skills
Understand how economic conditions and stress factors affect buyer behavior
Establish rapport and build chemistry during the Telemarketing process
Receive referrals from satisfied customers
Apply questioning strategies to uncover needs, priorities and concerns
Identify problem areas and potential solutions
Promote new financial products or services that complement existing offerings
Create personal Feature, Advantage, Benefit statements
Increase their closing ratio

Telephone Sales Training Feedback:

“I liked the over all attitude and conduct of the instructor great motivation speaker great experience, I improved my sales techniques keep up the good work.”

Aslan Lalonde
Dell
North York, Ontario

“I liked the role playing and the different tactics and appearance to selling. Christina was very friendly and down to earth.”

Christian Golez
DHS Homes Sales
Dell
North York, Ontario

“I liked the role playing was definitely an asset to the training gives you a chance to put the information to work. The event has strengthened our selling skills plus negotiation. The instructor was very positive and experienced very informative.”

Colleen Connors
DHS Sales Rep
Dell
North York, Ontario

“I liked counter topics I improved my selling styles. Christina kept the class interesting very personable great speaker, great sense of humor.”

Kelly Connors
Sales Rep
Dell
North York, Ontario

“I liked the traits to identify different customer excellent training seminar. Christina was very open, outstanding with plenty of feed back and knowledgeable in training industry.”

Douglas Minke
Sales
Dell
North York, Ontario

“I liked everything it definitely helps! Everything comes into perspective in terms of sales tools and how they relate to your everyday job. Christina did a great job.”

Aaron Dsouza
Sales Rep
Dell
North York, Ontario

“I liked the SPORTS, very useful skill set training which can be applied on the job also the role playing this allowed us to apply theory to real life situations. Baker staff was very pleasant to deal with.”

Ramneek Sohi
Home Sales Rep
Dell
North York, Ontario

“I enjoyed learning about the different types of customers and the best way to handle their personalities. Definitely beneficial to learn like how the information was related to our environment. Instructor was great and informative.”

Erin Galway
Sales Rep
Dell
North York, Ontario

“I liked the learning about the four personal traits also how SPORTS help enhance the model of control. I was able to gain tools to help provide a solution to increase sales. Christina was friendly very understanding and a excellent communicator.”

Chris James
Dell
North York, Ontario

Telemarketing and Phone Sales Seminars, Courses & Workshops are available throughout the United States and Canada.