Telephone Sales/Telemarketing Training in Oklahoma

We offer phone based sales training seminars in a private in-house format at the location of the customers choice. Public courses are also regularly scheduled as well across the United States and are available in Oklahoma cities like Oklahoma City and Tulsa.
 

Browse the list of our training seminars on the right. Contact us for additional information.

Telesales and Fundraising Skills for Non-Profits 

When economic times take a turn for the worse, oftentimes, the first organizations to feel the pinch are non-profit organizations and charities. Dependent on the generosity of donors, non-profit organizations must put into place effective telemarketing efforts to improve fundraising efforts and increase donations. Telemarketing and telesales strategies are especially important to enable both financially sound and struggling organizations to increase giving so as to continue to provide a valuable service in the community. Ultimately, every telephone call, be it inbound or outbound, must be treated as a sales call as organizations must truly sell themselves and distinguish their valuable service. Our Telemarketing and Fundraising Skills for Non-Profits program is a comprehensive one-day workshop designed to put into practice the most effective Telemarketing strategies used by telesales and telemarketing organizations worldwide. Focusing on the fundraising sales process , this valuable workshop will enable participants to increase donations and sell the benefits of charitable giving to customers and prospects.

Structured as a information-packed one-day workshop, our Telemarketing and Fundraising Skills for Non-Profits program provides proven methodologies that enable new or experienced Telemarketing fundraisers to implement new skills immediately on the job. Interactive exercises empower participants to learn how to open and guide telephone conversations so as to sell the benefits of charitable donations. A series of exercises, role plays and workshop roundtable sessions reinforce the learning process and bring Telemarketing strategies to life in the classroom environment. Additional time is spent learning skills to deal with the apprehension and cold call reluctance often faced by even the most seasoned fundraisers. By the end of the session, participants will have learned how to put to use effective Telemarketing selling skills to use for the charitable organizations they represent.

Telemarketing and Fundraising Skills for Non-Profits program participants will learn to:

  • Overcome the apprehension faced by the fundraising process
  • Increase call volume to improve charitable donations
  • Understand how to deal with different customer situations
  • Recognize the factors that affect donor behavior
  • Work with the customer needs one faces in any telesales situation
  • Apply questioning skills to determine donor attitudes, situations and priorities
  • Identify areas of concern and potential solutions
  • Assess personal sales performance after the call
  • Overcome non-cooperative customers  
  • React to fundraising calls that end with a request for a brochure
  • Establish rapport and build chemistry
  • Handle objections 
  • Overcome disinterested parties
  • Defuse conflict and unreasonable situations
  • Understand how telesales selling skills can be applied to fundraising
Telemarketing and Phone Sales Seminars, Courses & Workshops are available throughout the United States and Canada.

Phone Sales/Telesales Training in Oklahoma

Oklahoma City and Tulsa