We offer phone based sales training seminars in a private in-house format at the location of the customers choice. Public courses are also regularly scheduled as well across the United States and are available in Delaware cities like Dover, Newark, and Wilmington.
Browse the list of our training seminars on the right. Contact us for additional information.
Every sales rep wishes that all customers
were easy to deal with and reasonable in all
telephone interactions. Unfortunately, as many
sales reps are quick to find out, the path to
strong sales numbers is littered with
difficult customers, unreasonable expectations
and short tempers. Dealing with difficult
customers is one of the realities of
telesales, particularly when some customers
simply do not like to handle sales calls via
the telephone. Understanding how to deal with
difficult customers, defuse conflict and turn
unpredictable situations into positive selling
opportunities is one of the most important
skills a Telemarketing rep can learn. Our
half-day Telephone Sales Skills for
Difficult Customers training workshop
provides new and seasoned Telemarketing and
telemarketing reps with the skills to overcome
difficult customer situations and uncover
selling opportunities within their territory.
Designed as a fast-paced yet interactive
half-day session, the Telephone Sales
Skills for Difficult Customers program
focuses on the practice and use of time-tested
methodologies and Telemarketing skills that
can be implemented in nearly any sales call.
Regardless of whether a customer is upset over
a particular situation or being difficult
simply for the sake of being difficult, the
tools taught in this class will help defuse
negative situations and empower Telemarketing
reps to rebuild relationships and trust. This
is often done by uncovering and meeting the
hidden needs and desires that different buyer
types have in the telephone sales process
Participants will learn new Telemarketing
skills via interactive role plays that enable
participants to learn skills they can
implement in their accounts. Instructor and
peer-driven feedback sessions enable
participants to provide constructive feedback
to each other to improve the Telemarketing
process.
Telephone Sales Skills for Difficult
Customers participants will learn to: