- Phone Sales Seminars
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We offer phone based sales training seminars in a private in-house format at the location of the customers choice. Public courses are also regularly scheduled as well across the United States and are available in Delaware cities like Dover, Newark, and Wilmington.
Browse the list of our training seminars on the right. Contact us for additional information.
Every sales rep wishes that all customers
were easy to deal with and reasonable in all
telephone interactions. Unfortunately, as many
sales reps are quick to find out, the path to
strong sales numbers is littered with
difficult customers, unreasonable expectations
and short tempers. Dealing with difficult
customers is one of the realities of
telesales, particularly when some customers
simply do not like to handle sales calls via
the telephone. Understanding how to deal with
difficult customers, defuse conflict and turn
unpredictable situations into positive selling
opportunities is one of the most important
skills a Telemarketing rep can learn. Our
half-day Telephone Sales Skills for
Difficult Customers training workshop
provides new and seasoned Telemarketing and
telemarketing reps with the skills to overcome
difficult customer situations and uncover
selling opportunities within their territory.
Designed as a fast-paced yet interactive half-day session, the Telephone Sales Skills for Difficult Customers program focuses on the practice and use of time-tested methodologies and Telemarketing skills that can be implemented in nearly any sales call. Regardless of whether a customer is upset over a particular situation or being difficult simply for the sake of being difficult, the tools taught in this class will help defuse negative situations and empower Telemarketing reps to rebuild relationships and trust. This is often done by uncovering and meeting the hidden needs and desires that different buyer types have in the telephone sales process Participants will learn new Telemarketing skills via interactive role plays that enable participants to learn skills they can implement in their accounts. Instructor and peer-driven feedback sessions enable participants to provide constructive feedback to each other to improve the Telemarketing process.
Telephone Sales Skills for Difficult Customers participants will learn to: