We offer phone based sales training seminars in a private in-house format at the location of the customers choice. Public courses are also regularly scheduled as well across the United States and are available in Alaska cities like Fairbanks, Juneau, and Anchorage.
Browse the list of our training seminars on the right. Contact us for additional information.
It s no secret that the ability for
telemarketers to effectively perform their
jobs has recently been constrained by no-call
lists and the public s growing contempt for
Telemarketing calls. Yet, Telemarketing call
centers offer a very valuable service as they
introduce thousands of people every day to
much-needed products and services that they
otherwise might not be aware of. Even as some
companies strike deals with wireless providers
to enable prospective customers to dial five
digit codes to receive wireless messages on
products and services, the role of the
telemarketer is still a crucial component of
many companies sales efforts. Regardless of
these obstacles, customer call centers will
continue to thrive for years to come. It is
therefore imperative that all inbound and
outbound telesales and Telemarketing
interactions with potential customers proceed
as smoothly and as effectively as possible to
increase sales. Our Customer Call Center
Outbound Telemarketing Skills training
workshop is designed to help Telemarketing
(outbound telemarketing) organizations succeed
in today s challenging environment.
Centered on the ability to provide useful,
targeted information based on data gathered
during the consultative Telemarketing
(outbound telemarketing) sales process, our Customer
Call Center Outbound Telemarketing Skills
program provides key strategies and proven
methodologies to increase sales for those
tasked with selling products and services over
the telephone. Key to the learning process is
an in-depth analysis of customer buyer types
and behavior and their effect on the
Telemarketing (outbound telemarketing) sales
process. Time is also spent understanding
components of the sales process and how to
guide Telemarketing (outbound telemarketing)
calls towards appropriate product and service
recommendations. Cold calling via customer
lists and closing techniques are also covered
during this valuable training course. This
highly interactive workshop provides
Telemarketing (outbound telemarketing) sales
reps with numerous opportunities to put
learned skills to use via interactive role
plays, group exercises, activities, questions
and answer sessions and lectures. These
opportunities are designed to increase
knowledge transfer of Telemarketing (outbound
telemarketing) sales skills and immediately
put newly learned skills to use in call
centers. With these skills in hand,
Telemarketing (outbound telemarketing) call
centers will be able to focus on making
numbers and enabling their sales revenues to
grow in today s challenging environment.
Customer Call Center Outbound Telemarketing
Skills participants will learn to: