Telemarketing Training Workshops

Our telemarketing workshops are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training workshops.

For additional questions on our telephone sales training workshops please call or email us.

Workshop Objectives:

Participants in the Telephone Selling Skills training workshop will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
How to Be Successful in Telesales at Home

Many people have asked me, "What are the best home based jobs that don't require a wealth of academic or on-site experience?" Surprisingly enough, quite a list of ideas pop up in my head - anything from online trading, affiliate marketing to just writing for companies who use blogs or articles as marketing tools to sell products. Well, some might say that these take quite a bit of prospecting and setting up, but I would disagree. The cost of starting up some of these online businesses sometimes takes no more than a website and a determined mind.

A friend of mine blind-sided me the other day. He told me he did not want the hassle of setting up a website or even squeeze his creative juices on a daily basis to come up with fresh content. He said, "If I came to you and asked you, what the easiest way to make money from home is, what would you say?"

That was a baffling question, for a little while at least. My answer to that question was simple. "Well, have you tried at telesales?"

Telesales has seen a shift these days, with more big name companies like Hilton Hotels, The Grand Millennium Group and many large transnational IT companies moving a lot of their land based telesales operations away from the physical realm to the virtual arena, securing more than 30% of its workforce as at-home users. Let's face it, with at home telesales, companies don't have to expend their budget on cubicles, workstations, welfare, employee insurance. Less is more in this instance and the bottom line is pretty cut and dried - a larger profit margin.

This applies to you as well. Telesales is big business, and companies and conglomerates are paying top dollar for these services. Earn anywhere from $12 - $50 an hour doing telesales - sometimes even more.

I can see the glint in your eyes as I saw the glint in my friend's eyes just the other day. It is not that hard to be successful at telesales either. What you'll need is a desktop or simple workstation - nothing top of the line, just enough to log on to your employer's matrix and key in successful orders. You'll also need a telephone, a clear voice and a polite disposition to handle difficult prospects.

Tenacity and determination are key aspects of this formula. You will be taking a lot of calls, but once you've hit your stride, adopted a winning script based on your employer's product literature, you will see the money flow in like never before. Financial independence, freedom from debt and a secure work experience can be obtained from the comfort of your home.

And the last and most important aspect, is securing a marketing list for direct mail or telesales that ensures a high turnover. The integrity and quality of this list will ensure your success. Now you can't just get a list from scratch, and most companies will give you one that is mediocre. A better alternative would be to turn to websites that actually offer worthwhile marketing lists that are tenable and highly recommended. A quick search on the internet will net you several good websites to start with. Don't hesitate to shop around and carry out some research before investing in a quality list - the results will certainly be worth it!

Source: Chris Burns link