Telemarketing Training Courses

Our telemarketing courses are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training courses.

For additional questions on our telephone sales training courses please call or email us.

Course Objectives:

Participants in the Telephone Selling Skills training course will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
Opening the Book on Telesales Lists
 

You can use a telesales list when your company has a lead generation or appointment setting campaign. If your company wants to use a good telesales campaign, either by the use of your own representatives or through outsourcing, it is a wise decision to know more about a telesales list and how to use them effectively.

The main function of utilizing a contact list is to eliminate cold leads and gain qualified leads as possible for any company or organization. Other than getting leads, these contact lists are needed to get as many target prospective buyers of your company's goods. For most cold calls, there can only be one chance for a representative to check whether or not a lead can be qualified to become a customer for your company or to check whether or not a certain business would affiliate with yours.

Each contact list that you acquire would feature the names, phone numbers and other contact information. The representatives that you hire should talk to their prospects with respect. They should greet them with their first names. When verifying the phone number of the prospect, the representative should include the area code, the main phone number, as well as alternate phone numbers just in case the current call might get disconnected. These lists do not just cover fresh leads as it can also contain names and contact information about past clients who are still willing to be a part of your business.

Before starting your cold calling campaign, take heed first of the national Do-Not-Call registry. This registry would include a list of names as well as phone numbers of people of who do not want to be bothered by telesales representatives. This Do-Not-Call registry would mainly include numbers of people that does not want to be bothered by sales people, but we know that telesales is not just about sales. There are exceptions to this registry wherein you can still contact the people on the list. Some of these exceptions would be that it only applies to all residential lines and not to business lines, people may still receive phone calls from political organizations as well as non-profit organizations, representatives can still contact people to conduct surveys, and these people can still receive calls from bill collectors. These are but a few exceptions to the registry. To find out more, check out the website of your national Do-Not-Call Registry.

One of the main reasons why your company is going for a cold calling campaign is to improve overall sales output. When acquiring a telesales list, you are able to weed out those prospects that have the smallest possibility of taking advantage of your products and services. You can separate these people and businesses from those who do not mind being called at their respective telephone numbers.

Your cold calling campaign can spell success when using the right kind of telesales list. But always remember to follow the Do-Not-Call Registry or else it will leave a bad impression to whomever your representatives will contact leaving your company with bad reviews and can even result into legal action.

Source: Alice Clark link