Telemarketing Training Courses

Our telemarketing courses are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training courses.

For additional questions on our telephone sales training courses please call or email us.

Course Objectives:

Participants in the Telephone Selling Skills training course will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
How To Minimize Hang Ups - Professional Telesales Strategies For Today's Challenging Economy

Telesales is a tough job. When you hear the phrase it sends chills down the spine. Most of the people who do it are bombarded with hang ups from gatekeepers. Telesales representatives get hang ups most of the time. Why they get a lot of these is quite obvious to see. A lot of people who receive these kinds of calls are afraid that telesales representatives are just going to waste their precious time.

These phone representatives may not be trained enough, thus making these telesales calls bad. It comes to a point wherein a lot of people expect every call to be a telesales representative. Experience has made everyone assume that these calls are just a waste of time.

Telesales is really a challenge these days, more so with coming up of sales persuasion ideas that will get past gatekeepers and finally get to talk to decision makers. Telesales companies however help other companies reach a group of customers and make a sale.

One of the challenging things in terms of cold calling is to improve how these services are being perceived. What are the strategies you can do to improve performance if you have a telesales company working for you?

Here are the things you may consider from a professional telesales campaign:

Benefit gain- In order to generate leads, telesales representatives need to be specific of the potential gains prospects could get if they will just listen. They might want to tell them how previous customers saved a lot of dollars through working with your company. But should not tell how your customer got the benefits, at least for now. Avoid this mistake in order to keep the conversation going and better identify whether there is a problem indeed that needs to be solved.

Pain elimination- If you are a company that is highly experienced in the specific field, it might be easy for you to identify the causes and magnitude of your prospects pain. If telesales representatives have already identified the problem, they need to be as vague as possible about how your company is going to eliminate it.

How easy they can get the solution from you- If representatives are already directed to the decision maker they will discuss what executives can expect from doing business with your company and how easy it would be for them to get it. They always need to make the gatekeepers allies, representatives need to treat them with respect.

Getting past through gatekeepers is really challenging, callers need to be patient and genuine to make it work. But they shouldn't tell everything yet to them, save the details of the advantages to the executive.

Look for a company who has a profound experience or has an extensive sales background. Also, make sure that telesales representatives are highly trained. Highly trained sales representatives means they can boost product familiarity in order to answer all related questions.

Gaining new customers is easy through launching a campaign that will improve your marketing plan and income generating projects.

If you are a business looking to increase revenue, shop around for a professional telesales service and discuss how they can help you market your products and services. Brainstorm the campaigns that works best for you and devote the resources needed for your success.

Source: Belinda Summers link