Telemarketing Training Courses

Our telemarketing courses are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training courses.

For additional questions on our telephone sales training courses please call or email us.

Course Objectives:

Participants in the Telephone Selling Skills training course will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
Components of an Effective Cold Call Script

Writing or developing a cold call script can be challenging due to the fact that there is a lot of information that we would like to share and gather from a sales prospect, yet we only have a very brief amount of time to work with. One thing to help with this is to have a framework for the main components of a script and then we can just plug in the content as it applies to situation.

Below are components that could be used as a framework for a cold calling script with some information on how to be most effective in each area:

Introduction 
Of course, any time you pick of the phone and call someone else, you will need to begin with some sort of introduction. The key here is to be as brief as possible by simply stating who you are and what company you are with. One thing that can make an introduction more powerful and effective is to name drop other individuals or organizations that you have worked with.

Confirm Availability 
At some point early in the cold call script, it is critical to confirm that the prospect is available. You do not need to confirm that they are available for a meeting, but more so confirm that they are available for your cold call. A good way to accomplish this is by asking if you have caught them in the middle of anything or if they have a moment.

Confirming the prospect's availability is key because not only does it buy you two to five minutes right off of the bat, but it also does a lot toward building rapport with the prospect as you are showing them that you respect them and their time.

Value Statement 
The key ingredient in a cold call script is the value statement. A value statement is a brief statement summarizing the value that your clients receive from doing business with you. The goal of the value statement is to get the prospects attention and let them know why they should spend two to five minutes talking with you.

Qualify Questions 
Once you have communicated how you help businesses or individuals, it is powerful to tell them that you don't know if what you have can help them and to ask a couple of questions to qualify the opportunity. This step is powerful for three reasons:

1. By you trying to qualify the prospect, their guard will be decreased as they will not have that feeling like someone is pushing a sale on them.

2. You will gather key information that you can use later in the cold call or sales cycle.

3. You might identify that it is not a qualified opportunity and end the call saving yourself and the prospect valuable time.

Building Interest 
Once you have qualified the prospect, it is time to build interest. You do not have time to go into a tremendous amount of detail but there should be a couple of statements made that connect the value statement with any pain identified while asking qualifying questions.

First Conversation 
The last step in a cold call script should be to tee up a first conversation. This first conversation may actually occur during the cold call, but ideally the cold call will be the invitation to talk in more detail at another time that is scheduled with both parties.

Source: Michael Halper link