Telemarketing Training Courses

Our telemarketing courses are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training courses.

For additional questions on our telephone sales training courses please call or email us.

Course Objectives:

Participants in the Telephone Selling Skills training course will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
Direct Sales Phone Phobia Is Only a Matter of Mindset

During a group call last month with my Advanced Leadership members of the Direct Sales Virtual Academy, we were tackling the topic of phone phobia. They were sharing the typical concerns about picking up the phone - they were afraid they were bothering people, they felt uncomfortable, etc. I asked them if there was ever a time when they felt comfortable picking up the phone to get orders or bookings. One of the members shared that in the past week, she'd had great success with both because she was promoting a charity event.

I asked her what the difference was. What was it that made her feel comfortable on those calls? She said normally, when she was making calls for her business, she felt selfish because she was asking them to do something to support her, that would put money in her pocket. With the calls for her charity event, however, it had been easy because the proceeds from that event were going to support a cause she believed in.

So, I asked her, what's wrong with believing in yourself at that same level? What if you believed that your business was a worthy cause and that the value you bring to your hosts and guests by offering your products and services was a gift? Would that change things for you?

She had a huge breakthrough. Her words to me: It's just a mindset shift. The calls are no different. I can choose to believe that I'm being selfish or choose to believe that I'm offering something of value. The reason for the call doesn't change!

So the simple mindset shift that might make picking up the phone easier for you? Think of your host as your charity event, and the benefits to her a gift. I think it's a brilliant idea. What about you?

Source: Julieanne Jones link