Telemarketing Training Classes

Our telemarketing classes are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training classes.

For additional questions on our telephone sales training classes please call or email us.

Class Objectives:

Participants in the Telephone Selling Skills training class will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
The Latest Buzz to Ensure Telesales Success

Telesales your products and services seem to be getting harder and harder each day as more and more barriers are being made each day as well as potential clients being more elusive than ever. Here are some of the latest tips and suggestions for you in order to ensure success for your business through telesales.

1. Establishing daily goals as to how much would be the maximum and minimum number of calls that you're firm is going to make. To ensure the company's success in sales through telesales, quality of calls should be delivered well per quantity. Meaning your telephone representatives should make every call count. Let's do a bit of math with this example.

Let's say the telesales division for your company has, as of now, 5 representatives and average call handling time would be 15 minutes per call. If these representatives work eight hours a day then the total outlook of calls per day would be 160 calls per day and this would be your minimum number of calls to reach per day. Seeing the forecast for the volume of calls, your representatives can then set goals for their sales.

2. Create a script for your representatives to prepare them for their calls ahead of time. Once the script is created, relay it to your telephone marketing representatives for them to practice on it. They should practice the script before they even think about picking up the phone and try to call one of your sales leads. This is to make sure that your representatives would be able to answer questions most especially that one question that consumers would want to hear the right answer with... "What's in it for me?"
3. Record calls for future references. Once these calls have been successfully recorded, you can then listen to these calls in order to find out mistakes that have happened during the course of the call and in order to find out any room for improvement. Improving these calls can help your representatives gather more sales revenue for your firm. After all, experience is the best teacher.

4. Don't think about telesales as a job, rather think about it as a game. But not just any game, think about a game where you have to do every legitimate tactic on the book in order to win. You have to get the most prospects to agree that they will purchase the products and services that you are offering. But don't forget, in every game there is bound to be friendly competition afoot but that's OK. In order for your representatives to get properly motivated they should have that winning mindset at all times. But remember, don't think of it too much as a game as well because you would lose sight that what you have there is still a business.

5. Never waste a telesales call. If in case that the person you are trying to contact is not there, try to gather as much information about that person from the one who answered your call. After gathering the necessary information, you can then relay the proposition to the one who answered the call if either they would be interested in purchasing your products and services. You can also ask for referrals to other people in their neighborhood to boost the number of your leads list.

6. Categorize your leads to those who have the highest probability of purchasing your goods. Categorize them in various categories such as financial stability, age group, or the location where your lead is residing.
Once you get the hang of these tips and suggestions, you can make sure that your firm is on the right track towards success.

Source: Belinda Summers link