|
 Telemarketing
Training Courses
Our telemarketing courses
are effective, educational, measurable and driven by the bottom line. Financial,
manufacturing, software, insurance, biotech, entertainment, advertising,
consumer and other sales reps can all benefits from the skills taught in our
phone sales training courses.
For additional questions on our telephone sales training courses
please call or email us.
Course Objectives:
Participants in the
Telephone Selling Skills training course will experience/learn to:
- Learn to handle difficult objections.
- Understand the difference between telephone and face-to-face selling.
- Use the telephone selling process so you can sell long-term relationships rather than low bids.
- Interview customers instead of pitching products.
- Think and respond like a business consultant.
- Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
- Determine an optimum strategy for advantage over the competition.
- Differentiate your product and company Deal with multi-level sales
structures.
- Identify and quantify the costs of sales.
- Determine opportunity areas for adding value to a customer’s business.
Telephone Sales Training:
Using Telesales Training to
Improve Sales
Do you use telephone skills
and phone sales techniques to
sell to your customers? Most
businesses direct their sales
force to make sales calls in
person and as a result, they
only use the telephone for
setting appointments. If you
think about the savings which
can be made in the cost of
selling, there can be huge
advantages gained from utilizing
the phone sale in your sales
efforts. In certain businesses,
phone sales is the best process
for selling products and
services.
In order to get the maximum
benefits from your sales staff,
it may be necessary to seek out
telephone sales training
seminars or classes.
Learning phone sales techniques
can enable your sales force to
effectively open relationships
that can be managed and
maintained without ever leaving
the office. Opening new accounts
can be especially effective
using telephone sales and
telemarketing training courses
or workshops can be provided to
your sales force to expand your
sales reach.
The sales process might
incorporate telephone skills and
telephone training in some way.
You may have a customer service
department or a full blown call
center to handle inbound calls.
Understanding when to
incorporate the telephone into
the sales process can provide
better customer service to any
business. If your company has a
huge cost of customer
acquisition, offering a workshop
or class in telephone skills
training may just be the method
to improve efficiency.
Source:
Richard Harris
link
Related: Telephone Sales Training
|
