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 Telemarketing
Training Workshops
Our telemarketing workshops
are effective, educational, measurable and driven by the bottom line. Financial,
manufacturing, software, insurance, biotech, entertainment, advertising,
consumer and other sales reps can all benefits from the skills taught in our
phone sales training workshops.
For additional questions on our telephone sales training workshops
please call or email us.
Workshop Objectives:
Participants in the
Telephone Selling Skills training workshop will experience/learn to:
- Learn to handle difficult objections.
- Understand the difference between telephone and face-to-face selling.
- Use the telephone selling process so you can sell long-term relationships rather than low bids.
- Interview customers instead of pitching products.
- Think and respond like a business consultant.
- Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
- Determine an optimum strategy for advantage over the competition.
- Differentiate your product and company Deal with multi-level sales
structures.
- Identify and quantify the costs of sales.
- Determine opportunity areas for adding value to a customer’s business.
Telephone Sales Training:
Training the Telemarketing
Training Trainer
"They shoot telephone skills
trainers, don't they?" That's a
quote from my friend and
colleague, Judy Laner, as she
opened a speech on the subject
of telephone sales training.
Gosh! I wish I had said that.
Being a telephone sales workshop
and class trainer and customer
service representatives can be a
wonderful, fulfilling
experience, and at times, it can
be a real challenge.
At a cocktail party I recently
attended, a woman asked me,
"What do you do?" I replied,
"I'm in phone sale training and
a course and seminar consultant
on telemarketing
script-writing." "Oh really,"
she said, and continued, "Are
you training them not to call
during my dinner parties with
their absurd surveys and
ridiculous offers?"
I took a couple of deep breaths
and said, "In my telephone
training seminars and classes, I
do everything I possibly can to
lessen the bad rap telemarketing
gets from a few inconsiderate or
misguided operators....It's a
shame that a great and growing
industry has to suffer because
of the image those operators
present to people like you.
You see, telemarketing involves
much more than just calling to
houses. It's the absolute hub of
the entire sales world. The
world is changing rapidly and
although it's not perfect yet,
we're doing our best with
telephone skills training
courses and workshops teaching
phone sales techniques to make
telemarketing a reputable and
honored profession."
I could see she was losing heart
in this conversation, so we
drifted on to something less
controversial to discuss.
I want to tell all phone sales
training staff and telemarketers
out there that I'm proud to be
in telesales training, and I'm
proud to stand up and tell
anyone what we're doing to make
it better. I hope you will join
me.
Source: Judy
McKee
link
Related: Telephone Sales Training
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