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 Telemarketing
Training Workshops
Our telemarketing workshops
are effective, educational, measurable and driven by the bottom line. Financial,
manufacturing, software, insurance, biotech, entertainment, advertising,
consumer and other sales reps can all benefits from the skills taught in our
phone sales training workshops.
For additional questions on our telephone sales training workshops
please call or email us.
Workshop Objectives:
Participants in the
Telephone Selling Skills training workshop will experience/learn to:
- Learn to handle difficult objections.
- Understand the difference between telephone and face-to-face selling.
- Use the telephone selling process so you can sell long-term relationships rather than low bids.
- Interview customers instead of pitching products.
- Think and respond like a business consultant.
- Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
- Determine an optimum strategy for advantage over the competition.
- Differentiate your product and company Deal with multi-level sales
structures.
- Identify and quantify the costs of sales.
- Determine opportunity areas for adding value to a customer’s business.
Telephone Sales Training:
Job Description of a Telesales
Representative
A telesales representative
calls predetermined leads to
proactively sell a product or
service or solicit funds. He
represents his company or
organization in a professional
and courteous manner. He adds
customer information into the
database and updates information
on returning customers. He
answers basic questions that
customers have with regard to
the company, organization,
product or service. He logs the
deposition of each telephone
call into his database.
Telesales representatives are
employed by telemarketing firms,
large corporations and arts
organizations. Additionally,
many are hired by politicians
and political action committees.
A candidate seeking this type of
employment can apply directly to
the company or organization for
which she would like to work.
These roles may also be
advertised in the classified
section of her local newspapers.
Additionally, telesales
representative roles can be
found posted on online job
search boards such as
Monster.com, Jobs.com and
Careerbuilder.com. Professional
organizations such as the
American Teleservices
Association provide resources as
well as networking opportunities
for those actively seeking
employment.
To be successful as a telesales
representative, a candidate must
be confident and not afraid of
rejection. He must also possess
excellent oral communication
skills. He must be engaging in
conversation. He must be
motivated to perform a
repetitive action. He must also
possess knowledge of the product
or services that he is
attempting to sell.
The role of telemarketer does
not have any educational
requirements. These are
typically part-time roles. As a
result, it is an industry that
many students and retirees flock
to. Candidates looking to be
successful often choose to read
literature and attend seminars
that offer tips on being a
better sales person.
According to Salary.com, in
2009, the average telemarketer
working in the United States
earns an annual base salary of
$32,203. The U.S. Bureau of
Labor Statistics anticipates the
employment of telemarketers to
decline by 16 percent within the
decade of 2006 through 2016.
Source: KJ
Henderson
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