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 Telemarketing
Training Seminars
Our telemarketing seminars
are effective, educational, measurable and driven by the bottom line. Financial,
manufacturing, software, insurance, biotech, entertainment, advertising,
consumer and other sales reps can all benefits from the skills taught in our
phone sales training seminars.
For additional questions on our telephone sales training seminars
please call or email us.
Seminar Objectives:
Participants in the
Telephone Selling Skills training seminar will experience/learn to:
- Learn to handle difficult objections.
- Understand the difference between telephone and face-to-face selling.
- Use the telephone selling process so you can sell long-term relationships rather than low bids.
- Interview customers instead of pitching products.
- Think and respond like a business consultant.
- Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
- Determine an optimum strategy for advantage over the competition.
- Differentiate your product and company Deal with multi-level sales
structures.
- Identify and quantify the costs of sales.
- Determine opportunity areas for adding value to a customer’s business.
Telephone Sales Training:
How to Become A Director in
Telesales
A Director of Telesales is
often the leader or general
manager of a customer service or
sales call center. As a Director
of Telesales, you will be
expected to maintain sales
goals, customer contact
projections and use database
software to effectively monitor
workflow and marketing trends.
Read on to learn more.
Fulfill the education or
experience requirements most
companies look for in a
potential job candidate for a
Director in Telesales. While a
bachelor's degree in finance,
accounting or business
administration will certainly
make you stand out from the
competition, extensive
supervisory experience in a call
center or customer service
environment may also suffice.
Enhance your coaching and
training skills in a supervisory
capacity, since you will be
expected to develop your sales
staff so that they will meet
their goals. This includes
knowing how to communicate with
others in an effective manner,
since large amounts of
information must be constantly
processed and monitored in a
call center work environment.
Gain knowledge about some of the
database software used to manage
call centers and customer
service departments. This may
include such customer
relationship management programs
as Siebel, and such workforce
management programs as Blue
Pumpkin, IEX and eWFM.
Work in a number of subordinate
positions in a call center
environment, such as a workforce
analyst or shift supervisor, as
occupational stepping stones to
eventually becoming Director of
Telesales. This will allow you
to have more practical knowledge
about the inner workings of a
call center. In addition, many
customer service organizations
may have a policy to promote
from within.
Find a Job as a Director of
Telesales
Use such industry-specific
online employment sources as the
Call Center Times to find
Director of Telesales positions
in your area (see Resources
below).
Obtain the services of a
recruiting process outsourcing
company, such as Adecco, in
order to find the best Director
of Telesales position to fit
your specific skills and
experience (see Resources
below).
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