Telemarketing Training Seminars

Our telemarketing seminars are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training seminars.

For additional questions on our telephone sales training seminars please call or email us.

Seminar Objectives:

Participants in the Telephone Selling Skills training seminar will experience/learn to:

Learn to handle difficult objections.
Understand the difference between telephone and face-to-face selling.
Use the telephone selling process so you can sell long-term relationships rather than low bids.
Interview customers instead of pitching products.
Think and respond like a business consultant.
Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
Determine an optimum strategy for advantage over the competition.
Differentiate your product and company Deal with multi-level sales structures.
Identify and quantify the costs of sales.
Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
5 Phone Sales Training Tips You Can Use Right Now To Get More Business And Avoid Rejection

Telemarketing, telesales, cold calling ... whatever you want to call it (and I'll use the terms interchangeably), the professional use of the phone in sales is a process, not a goofy technique or gimmick.

We're going to travel through every part of the professional telesales- telemarketing call, in order, discussing proven tips that can help you right now. Let's go!

PRE-CALL PLANNING PHONE SALES TRAINING
1. Have a primary objective for every telemarketing call, defined as, "What do I want them to DO as a result of t his call, and what do I want to do?"

2. Prepare questions for your telesales call using your call objective. Ask yourself, "How can I persuade them to take this action as a result of asking questions, as opposed to talking?" Remember, people believe more
of their ideas than yours.

3. Also have a secondary objective for each telephone sales call...something you'll strive to accomplish, at minimum, every time. Pick something you'll have a reasonably good chance to succeed with, such as, "Getting their
agreement they will accept my literature and place it in their 'Backup Vendor' file." This way, you can enjoy success on every call you place, and that does wonders for your attitude.

BEFORE REACHING THE DECISION MAKER
4. Treat the screener as you would the customer--this person determines whether or not you'll even have a chance to speak with the buyer.

5. Gather as much information as you can from whomever you are able, prior to speaking with your prospect; busy decision makers get bored when they have to answer your basic qualifying questions. Use the "Help" technique: "I hope you can help me. So I'm better prepared when I speak with Ms. Big, there's probably some information you could provide me..."