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 Telemarketing
Training Seminars Our Telephone
Sales Workshops
are effective, educational, measurable and driven by the bottom line. Financial,
manufacturing, software, insurance, biotech, entertainment, advertising,
consumer and other sales reps can all benefits from the skills taught in our
phone sales training courses.
For additional questions on our telephone sales training courses
please call or email us.
Class Objectives:
Participants in the
Telephone Selling Skills training seminar will experience/learn to:
- Learn to handle difficult objections.
- Understand the difference between telephone and face-to-face selling.
- Use the telephone selling process so you can sell long-term relationships rather than low bids.
- Interview customers instead of pitching products.
- Think and respond like a business consultant.
- Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
- Determine an optimum strategy for advantage over the competition.
- Differentiate your product and company Deal with multi-level sales
structures.
- Identify and quantify the costs of sales.
- Determine opportunity areas for adding value to a customer’s business.
Telephone Sales Training:
The Next Step In Your Telesales
Career
Your job in telesales has really
taken off. You've honed both
your communication and sales
skills until you have become one
of the top telemarketers in your
call centre. Telesales have been
challenging and you have risen
to meet that challenge. Now you
are ready for advancement.
But, exactly what should the
next step in your telesales
career be?
Supervisor
For many telemarketers the next
step in their telesales career
is to become a call centre
supervisor. Supervisors duties
include, acting as a buffer
between the telesales team and
upper management, implementation
of new policies and keeping
records of sales, vacation and
sick time and other small
managerial duties. Most
importantly the supervisor's job
is to work directly with the
sales staff and motivate and
empower his team of sales
representatives.
A telesales supervisor who has
actually had telesales
experience themselves may find
they are uniquely qualified for
many aspects of this new
position. Having the experience
of actually making a living in
telesales, you know and
understand the frustrations,
challenges and joys of telesales
work which can help him to pass
on advice and help the sales
staff increase their sales. You
already have the communication
skills to communicate clearly
with both upper management and
your sales staff, which may help
the implementation of new
policies go smoother.
Moving from a telemarketer to a
telesales supervisor will create
new challenges as well as help
prepare you to become a manager
within the next few years.
Telesales Trainer
Another possibility of
advancement that may be the next
step in some telemarketer's
careers is that as a Telesales
trainer. Some call centres are
now actually offering telesales
training for interested people
who have the basic necessary
telesales skills but, need to
hone those skills to be
effective at making those big
sales.
A telesales trainer holds
meetings, seminars and workshops
for those wanting a career in
telesales. They may also work
one on one with promising
telemarketers to help refine
their skills and offer them tips
and coach them in making
telesales calls. As a telesales
trainer you may work for your
current company, apply as a
trainer for another company or
set up your own telesales
training business.
For people who like working with
people in both small groups and
one on one this may be a great
job with a lot of future
opportunities. Becoming a
telesales trainer can be both
challenging and rewarding both
career wise and personally.
Other Sales Opportunities
There are also other sales
opportunities open to telesales
personnel who have shown to be
highly motivated individuals.
Many telesales people move on to
other sales jobs working face to
face with the public in a
variety of fields.
While some people think of
telesales as a dead end job, the
fact is that telesales is a fast
growing career field and there
are opportunities for
advancement for those who are
dedicated to working hard and
making a success of their
telesales careers.
Source: Vincent
Rogers
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