Telephone Sales/Telemarketing Training in New York

We offer phone based sales training seminars in a private in-house format at the location of the customers choice. Public courses are also regularly scheduled as well across the United States and are available in New York cities like New York City, Long Island, Albany, Rochester, Buffalo, and Syracuse.

Location	Seminar Name	Date
New York City, New York	Telephone Sales Skills	Sept. 10th
New York City, New York	Telephone Sales Skills	Dec. 8th

Browse the list of our training seminars on the right. Contact us for additional information.

Telephone Sales Skills for Difficult Customers (Half-Day Seminar)

Every sales rep wishes that all customers were easy to deal with and reasonable in all telephone interactions. Unfortunately, as many sales reps are quick to find out, the path to strong sales numbers is littered with difficult customers, unreasonable expectations and short tempers. Dealing with difficult customers is one of the realities of telesales, particularly when some customers simply do not like to handle sales calls via the telephone. Understanding how to deal with difficult customers, defuse conflict and turn unpredictable situations into positive selling opportunities is one of the most important skills a Telemarketing rep can learn. Our half-day Telephone Sales Skills for Difficult Customers training workshop provides new and seasoned Telemarketing and telemarketing reps with the skills to overcome difficult customer situations and uncover selling opportunities within their territory.

Designed as a fast-paced yet interactive half-day session, the Telephone Sales Skills for Difficult Customers program focuses on the practice and use of time-tested methodologies and Telemarketing skills that can be implemented in nearly any sales call. Regardless of whether a customer is upset over a particular situation or being difficult simply for the sake of being difficult, the tools taught in this class will help defuse negative situations and empower Telemarketing reps to rebuild relationships and trust. This is often done by uncovering and meeting the hidden needs and desires that different buyer types have in the telephone sales process Participants will learn new Telemarketing skills via interactive role plays that enable participants to learn skills they can implement in their accounts. Instructor and peer-driven feedback sessions enable participants to provide constructive feedback to each other to improve the Telemarketing process.

Telephone Sales Skills for Difficult Customers participants will learn to:

Understand what motivates people
Work with the needs of different buyer found in the Telemarketing process
Utilize Telemarketing strategies to improve personal sales skills and activities
Understand how various external factors can affect buyer behavior
Establish rapport and build chemistry during the Telemarketing process
Defuse conflict and handle the most unreasonable customers
Apply questioning strategies to determine stress factors, attitudes and priorities
Adjust the Telemarketing process based on buyer behavior
Identify problem areas and potential solutions
Use Telemarketing skills to uncover value bundling opportunities
Create personal Feature, Advantage, Benefit statements to offer solutions
Work with others in the sales organization to handle difficult situations
Assess personal ability to defuse conflict during each sales call
Overcome customer reactions to cold calls
Handle sales objections and turn them into positive sales opportunities
Turn more interactions into closed sales

"The involvement in the program was not boring it included everyone. I felt that everyone took something from this class. The course content and presenters were excellent. I enjoyed the time spent in this class."

Debra Wheeler
Senior Inside Sales
Dresser Rand
Painted Post, New York

Telemarketing and Phone Sales Seminars, Courses & Workshops are available throughout the United States and Canada.