Telephone Sales Training in British Columbia

We offer phone based sales training seminars in a private in-house format at the location of the customers choice. Public courses are also regularly scheduled as well across the United States and are available in British Columbia cities like Abbotsford, Vancouver, Victoria and Whistler.

Browse the list of our training seminars on the right. Contact us for additional information.

International Account Management Telephone Sales Skills

Selling to international prospects and accounts provides distinct challenges that many domestic-based Telemarketing reps are poorly equipped to face. Unlike Canada and the United States where telesales-based sales activities have become more prevalent, many international accounts in Europe, Central and South America and Asia are more comfortable with the familiar, face-to-face sales process that they are accustomed to. Often, international account contacts find the Telemarketing process to be too impersonal and not conducive to relationship building or the reinforcement of long-term joint partnerships. Both experienced Telemarketing reps and those who are relatively new to selling on an international scale can benefit from various strategies and sales skills to increase their effectiveness on the telephone. Our International Account Management Telephone Sales Skills training workshop is designed to teach proven strategic sales skills while keeping the particular needs of serving the international market in mind.

Designed as a highly interactive yet informative session on the nuances of selling on an international scale, International Account Management Telephone Sales Skills focuses on understanding cultural differences, needs and changing business environments, and time-tested methodologies and Telemarketing skills that can be implemented when selling to overseas customers and clients. Regardless of whether an account is comfortable with the Telemarketing process or expresses anxiety over not having the opportunity to meet face-to-face for an initial discussion, the concepts taught in this class will help guide the sales process and empower Telemarketing reps to rebuild essential rapport and trust. Participants will understand and practice time-tested Telemarketing skills via a series of videotaped interactive role plays that enable participants to integrate new skills on the job. Instructor lectures and peer-driven feedback sessions, individual planning activities and group exercises all enable participants to absorb new sales skills and become more effective in their Telemarketing role immediately. 

International Account Management Telephone Sales Skills participants will learn to:

  • Understand cultural differences and how they affect international sales
  • Steer clear from faux-pas and mistakes that can derail the Telemarketing process
  • Utilize knowledge of business environments in other countries to win more deals
  • Adjust their interactions based on the different factors that affect buyer behavior
  • Realize that behavior types span different countries and cultures
  • Establish rapport and build chemistry during the Telemarketing process
  • Utilize Telemarketing strategies to improve personal sales skills and activities
  • Understand how various external factors can affect buyer behavior
  • Defuse conflict and handle the most unreasonable customers
  • Reduce customer discomfort with the Telemarketing process
  • Determine stress factors, attitudes and priorities
  • Identify problem areas and potential solutions
  • Create personal Feature, Advantage, Benefit statements to offer solutions
  • Work with others in the sales organization to handle international buyers
  • Overcome customer reactions to cold calls
  • Handle sales objections and turn them into positive sales opportunities
  • Deal with slower contract approval times and longer sales cycles
  • Adjust to the less stringent time requirements found in some countries
  • Turn more interactions into closed sales
Telemarketing and Phone Sales Seminars, Courses & Workshops are available throughout the United States and Canada.

Phone Sales/Telesales Training in British Columbia

Abbotsford, Vancouver, Victoria and Whistler