Telemarketing Training Classes

Our telemarketing classes are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training classes.

For additional questions on our telephone sales training classes please call or email us.

Class Objectives:

Participants in the Telephone Selling Skills training class will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
What is a Telesales Job?

What does a telesales job include? There are many tasks associated with this job from promoting services or products over the telephone to appointment setting. Often a step to a career in this field, many of the skills you learn when beginning a telesales job will prepare you for several positions. From corporate development to sales management, the possibilities are endless.

Telesales can include marketing, setting appointments and even internal sales. The telephone is the source of contact; hence the name. Many businesses are choosing to use it in order to keep costs down. There are basically two categories for jobs in this market.

The first of these is when business uses telesales to sell to individuals in their homes and this is typically performed in an office setting where there may be many callers.

The second type is when they are used for business to business calls. This is when one business may use telemarketing, technical solutions, sales and appointment setting as part of their overall sales strategy. When recruitment of employees is offered this might include internal sales jobs.

This is a popular service from London to Yorkshire and Wales to Northern Ireland. Telesales are the way to make a company's operation more cost-efficient. Eliminating the need for customer service departments and many personnel in general is part of the reason for its continued success. In addition, rather than having so many people working from the head office of a business, there are many that outsource which saves on training agents and cuts down on the cost of paying benefits on top of wages.

The typical telemarketing jobs that you may remember, where everyone sounds as if they are reading a script is being replaced with telesales that train their employees. In addition, it is a regulated industry and as such dishonest practices are not encouraged and certainly don't get used by any reputable firms.

Telesales are one way of ensuring that your business is successful. The sales team of a company needs to have top notch staff to follow leads generate new business for the company and manage the accounts. The call centre appears to be picking up. Only a few short years ago, the industry was not thriving and this appeared to be a thing of the past. As businesses began to realize the benefits this provided, they are now valued as a business tool.

The telesales job can lead to higher paying jobs as a department or office manager. With the experience you acquire along the way you will be in the best position to move up and have your own team. The company you work for will determine just what your job duties will entail. There are companies that want telesales employees to recruit new clients and this may require cold calling. Many people are not good at this and it would pay to know this before applying for a position in this sector.

Telesales may or may not be the right job for you but there are many people who could persuade others to buy anything they are selling. And then there are those who cannot sell. So, which one are you?

Source: Vincent Rogers link