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 Telemarketing
Training Seminars Our Telephone
Sales Workshops
are effective, educational, measurable and driven by the bottom line. Financial,
manufacturing, software, insurance, biotech, entertainment, advertising,
consumer and other sales reps can all benefits from the skills taught in our
phone sales training courses.
For additional questions on our telephone sales training courses
please call or email us.
Class Objectives:
Participants in the
Telephone Selling Skills training seminar will experience/learn to:
- Learn to handle difficult objections.
- Understand the difference between telephone and face-to-face selling.
- Use the telephone selling process so you can sell long-term relationships rather than low bids.
- Interview customers instead of pitching products.
- Think and respond like a business consultant.
- Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
- Determine an optimum strategy for advantage over the competition.
- Differentiate your product and company Deal with multi-level sales
structures.
- Identify and quantify the costs of sales.
- Determine opportunity areas for adding value to a customer’s business.
Telephone Sales Training:
The Reality of Telesales
Forget what you think
telesales is and embrace the
reality that it is used by the
largest companies in the world
to introduce new products, gauge
customer satisfaction and
schedule qualified sales
appointments.
Today's telesales is the purest
form of direct marketing and
direct marketing is the shortest
distance between two points for
business success. With the
overload of messages crashing
into consumers, a clear voice
that rises above the din must be
found. Telesales is that voice.
To be sure, there are a few
firms that still practice boiler
room telesales tactics of days
gone by. The majority, however,
are professional organizations
committed to your complete
success.
When hiring a telesales firm,
look for very specific
attributes:
Knowledgeable, well-spoken
company representatives
Expertise in telling your story
Excellence in building the right
list of qualified telesales
prospects to call
No long-term contract
A non-disclosure,
confidentiality agreement
Clear and understandable
campaign reporting
Open, meaningful communication
Establishment of goals and
measurement tools
Interaction between your sales
and management team and the
professional telemarketers
Pricing that is clear and fair
The ability to analyze, test and
refocus campaigns for your
maximum result
If you sell any product or
service, and want to put it in
the hands of your best telesales
prospects, you should use
telesales professionals. If you
have a customer base and want to
build loyalty and repeat
business you should use
telesales professionals. The
investment will pay for itself
many times over and become the
centerpiece of your direct
marketing strategy.
Source: Brian Grinonneau
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