Telemarketing Training Seminars

Our Telephone Sales Workshops are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training courses.

For additional questions on our telephone sales training courses please call or email us.

Class Objectives:

Participants in the Telephone Selling Skills training seminar will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
The Most Important Ingredient in Telemarketing

Telesales lists are lead generation tools. Your telesales sales team uses a good telesales list to connect your products and services with potential customers who would be most likely to buy them.

Telesales lists are one of the core components of any telesales campaign. When used correctly, a telesales list can give you the edge over your competition.

It is effective because it can give you virtually instantaneous reactions to your offer. When telesales you don't have to sit around and wait for responses from traditional direct mail (or even email) marketing campaigns
And, when you combine the right offer with the right telesales list you will end the day with a nice profit. And once you've ascertained the conversion rate of your offer, you can then add a direct mail or email marketing campaign to maximize your sales.

Although you can rent a list from a list owner for unlimited use these lists are typically rented for one time use only. You can find any list you want through a list broker.

When you purchase your list from a list broker you will have the protection that comes with the lists being filtered through the national Do Not Call database - list brokers are required to take that step. Brokers also update their lists for accuracy on a regular basis and remove the dead entries.
However, if you want to get the most out of your list you should also work with a company that offers telesales services. They will be able to help you to map out your telesales campaign.

What to Look for in Your Telesales Lists
You want to buy a response list that is as targeted as possible to your market. These lists include detailed information about people that have either bought a similar service or product to yours, inquired about such a product or service, or allowed companies to contact them.
And should you choose, you can drill down into more specific information. For example, you can focus on people in a particular region or state. You can also find people in specific professions or those who possess particular skills.

You can also define your list to include factors such as household income, credit rating, buying history, and more. The more you can define your list the better you can target your names. There is a trade off, though. The more targeted lists cost a bit more on a per name basis.

This can be money that is very well spent because your telesales team will speak only to the people that are most likely to convert into customers.
And once they become a customer you can put them on your buyers list and continue to contact them without any additional telesales list renting expense.

Source: Wendy Moyer link