Telemarketing Training Classes

Our telemarketing classes are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training classes.

For additional questions on our telephone sales training classes please call or email us.

Class Objectives:

Participants in the Telephone Selling Skills training class will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
The Benefits of Using Telemarketing

Telesales, marketing in which sales people call potential customers by phone, is the second most common direct marketing method in the United States. Cold calling however is often not appreciated by the people who are called and so "Do not call" lists have been created in a number of areas.

The Advantages and Disadvantages of Telesales

Although cold calling is not popular with consumers, it is still very popular with marketers, why is this?

Well, firstly, telesales is a form of direct marketing that is not only traceable in terms of positive response but also gets you an immediate response - people will either react positively or negatively when you call them and you don't need to wait to get their reactions.

The disadvantage is that telesales, and in particular cold calling, has a bad reputation with consumers who often link this to scams and illegal pyramid schemes. This means that people are often pre-disposed to give a negative response when they are contacted by telephone.

How to Use Telesales Effectively

If you are going to be using telesales to promote your business or products then it is important to do it correctly if you want the best results.
An excellent method when it comes to telesales is to do it in at least two calls - the first call to assess the potential customers needs and how your product may possibly be able to assist with meeting these needs (but no sales), and then the second or subsequent call to actually sell the product based on consumer needs.

You should also carefully consider where you get your telesales leads from.
Try to get lists that are as targeted as possible and not simply every name in the phone book. The more targeted you can get with your lists, the better the response is likely to be.

Telesales is a form of marketing that can bring you immediate responses - either positive or negative. Unfortunately many people are already pre-disposed to give negative responses to cold calling and so it is important to go about telesales in the right way to get as many positive responses as possible.

Source: Mitch Carson link