Telemarketing Training Workshops

Our telemarketing workshops are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training workshops.

For additional questions on our telephone sales training workshops please call or email us.

Workshop Objectives:

Participants in the Telephone Selling Skills training workshop will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
Telesales Training

Telesales training will lead to a career that is in high demand. What can you expect to earn as a telesales rep? That depends on what you are selling, your skills, and your dedication. I suggest you begin in a call center or hone your telesales skills on a good home telesales job.

The voice: The first thing to focus on is your voice. Your voice is the single most important factor. If you sing, or sing badly, it is still good practice to warm up your telesales voice.

Next, speak with a controlled, firm, yet conversational tone. People respond to authority. If you sound firm and in control, even if you don't really know your product, people will believe you.

Say this simple phrase with a firm voice: Phonesales training begins with a firm vocal tone.

Silly?

If it was said with a firm voice, then it sounds believable.

Your prospect doesn't know who you are or what your background is.
Create your own reality. Your firm tone will make them believe that you are an expert.

You will be ahead of the game if you train your telesales voice. Then and only then are you ready to proceed to the next level.

Up tone verses down tone: Here is the most IMPORTANT telesales voice exercise: NEVER END YOUR Statement or question WITH AN UP-TONE. ALWAYS END WITH A DOWN-TONE.

Using a firm even tone is crucial to getting the sale.

Example: Say, The product comes with a 30-day warranty. (down tone)
Now ask, Would you like to purchase one? (down tone) Now ask, How do I spell your name? (down tone)
If you have any questions on this, email me.

This is the single most important factor to telesales training.

Practice. Practice. Practice. It is all in the tone. Product knowledge, while important, takes a backseat to this.

We will talk more specifically about closing sales skills, telephone etiquette, business sales training, phone broadcasting and more.

By: Rex Warner link