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 Telemarketing
Training Seminars
Our telemarketing seminars
are effective, educational, measurable and driven by the bottom line. Financial,
manufacturing, software, insurance, biotech, entertainment, advertising,
consumer and other sales reps can all benefits from the skills taught in our
phone sales training seminars.
For additional questions on our telephone sales training seminars
please call or email us.
Seminar Objectives:
Participants in the
Telephone Selling Skills training seminar will experience/learn to:
- Learn to handle difficult objections.
- Understand the difference between telephone and face-to-face selling.
- Use the telephone selling process so you can sell long-term relationships rather than low bids.
- Interview customers instead of pitching products.
- Think and respond like a business consultant.
- Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
- Determine an optimum strategy for advantage over the competition.
- Differentiate your product and company Deal with multi-level sales
structures.
- Identify and quantify the costs of sales.
- Determine opportunity areas for adding value to a customer’s business.
Telephone Sales Training:
Telesales Consultants Aim For
Efficiency
As an employer one of the
most important things when it
comes to running your business
is to make sure that it is
profitable. In order to survive
as a small business or any other
business for that matter, you
have to make sure that the money
that you are bringing in is
enough to cover the cost of
operating expenses such as
payroll, rent and electricity.
In addition to covering
operating expenses, business
owners also want to make a
profit so that they can make a
living as well. If a business
owner is not seeing the type of
profit that he or she would like
to see coming into their
business, it may be time to
bring in an outside consultant
to see where improvements can be
made. Individuals such as
telesales consultants specialize
in sales and help to increase
profits for business owners.
The main reason for bringing in
telesales consultants is to
evaluate the productivity of
your current operations. There
is always room for improvement
when it comes to business
operations, therefore business
owners do not have to see a
problem in order to call in a
consultant. The idea is to bring
in a consultant before your
business is in dire need of some
help. Consultants can prevent
businesses from being in a poor
financial situation because of
decreased sales. They can also
help each business stay on track
and improve where there is the
need. When it comes to
consultants business owners are
not required to implement each
recommendation, however it is
strongly advised to listen
carefully to each recommendation
and evaluate what is the best
option for your business.
Telesales consultants are
trained professionals who are
experts in sales. Oftentimes
consultants have been in the
business for a number of years
and bring their expertise from
their work experience to the
table when it comes to
consulting. Most consultants
have a bachelor's degree at a
minimum and typically study
business administration,
economics or marketing. These
specific areas of study teach
the skills and knowledge
necessary to be successful in
the business world. Most
consultants take the knowledge
they learn in the classroom and
apply it to the business
operations of the organization
that they are consulting. In
addition to the classroom
knowledge, because of the fact
that most telesales consultants
are previous business
professionals themselves, they
bring experience and knowledge
from their years in the business
world as well.
When it comes to telesales,
there are numerous areas where a
business can improve. One of the
biggest areas to improve in any
business is the budget.
Telesales consultants can
evaluate the current business
budget and give recommendations
for where to improve. It is
important to trim the fat when
it comes to the budget and
tighten up any loose ends.
Errant spending and low
productivity can wreak havoc on
any business operation. By
increasing productivity and
keeping an eye on spending the
budget can be brought under
control.
Another area of improvement for
any business is project
management. If projects are not
managed efficiently than that
can decrease productivity and
increase costs. Telesales
consultants aim to evaluate the
procedures when it comes to
project management in order to
increase productivity.
Consultants will recommend a
course of action in order to
bring project management under
control. The recommendation can
range from retraining managers
to putting together new employee
manuals.
There are many consultants
available on the internet;
however it is important to make
sure that you find the right
consultant for your business. If
a business owner is looking to
improve in the telesales
department then a consultant
that specializes in telesales is
your best option, just as a
consultant that specializes in
marketing is ideal for a
marketing department overhaul.
Either way, each consultant has
a specialized expertise to bring
to the table. Be sure you choose
wisely.
Source: Andy West
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