Telemarketing Training Courses

Our telemarketing courses are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training courses.

For additional questions on our telephone sales training courses please call or email us.

Course Objectives:

Participants in the Telephone Selling Skills training course will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
Telesales: Accessible Way Of Reaching Your Customers

 It may be tiresome to deal with people from far-off places. But telesales resolves this altogether. Telesales simply refers to a process that involves all marketing related functions using telephones. Telesales will connect you and your customers all the time of the day.

This is the most accessible way for you to have your business easier to manage. From the use of telesales, you can communicate with your clients anywhere you go.

It is the use of telephone to communicate with your clients the goods and services that your company is offering. You can directly connect with your prospective customers and receive their orders and inquiries from advertising and promotions direct to your phones.

Since you will be transacting business with your clients using phones, telephone therefore is the most important tool needed in telesales. It is where you are going to solicit potential customers and sell your products.
How are you going to determine whether you get a potential customer?
It is important for you to know your customer's past records when dealing with them through phone so that the chances that you will see them in person in order to assess their status as customers will lessen.

Processes such as the detection of their history of past purchase, information requests, credit limit entry and competition forms are necessary basis for you to know their standing in your business whether they will be a good and credible clients or not.

It has been very common also for telesellers that they often solicit funds from the different institutions particularly the business organizations and alumni associations. These organizations offer them special contributions that help in improving the service to their clients.

However, some of the conservatives arrive at a certain analysis that the business of telesales is an unprincipled and unethical practice of business. Since it is just an interaction from telephone to telephone, the system sometimes abuses the privacy of an individual.

Due to the said fact, they find it necessary to make a legislative policy in order to pacify the matter. A regulation is set up as to protect and uphold the rights of customers. There arises the policy known as the Telephone Consumer Protection Act formulated in the year 1991. This pertains to a restriction to the Telesales business in the United States. As an alternative, the companies just use a business code of ethics for them to continue with the business.

After that, the most recent move done took place in the year 2004. Then, another restriction policy paved way for implementation by the telesales companies. The new rule stated the major and the minor rights of the clients engaging in telesales. This secures the fact that in spite of the intention of the company to gain more clients, if the client does not tolerate them, the telesales companies can do nothing about it.

The new policy ensures the full protection and the privacy of the customers. If found any violation with the policy, there is always a corresponding penalty to the telesales company.

There is nothing wrong to aim for high profits when you have a business but make sure also that you are not affecting the lives of other people already.

Source: Robert Thatcher link