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 Telemarketing
Training Courses
Our telemarketing courses
are effective, educational, measurable and driven by the bottom line. Financial,
manufacturing, software, insurance, biotech, entertainment, advertising,
consumer and other sales reps can all benefits from the skills taught in our
phone sales training courses.
For additional questions on our telephone sales training courses
please call or email us.
Course Objectives:
Participants in the
Telephone Selling Skills training course will experience/learn to:
- Learn to handle difficult objections.
- Understand the difference between telephone and face-to-face selling.
- Use the telephone selling process so you can sell long-term relationships rather than low bids.
- Interview customers instead of pitching products.
- Think and respond like a business consultant.
- Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
- Determine an optimum strategy for advantage over the competition.
- Differentiate your product and company Deal with multi-level sales
structures.
- Identify and quantify the costs of sales.
- Determine opportunity areas for adding value to a customer’s business.
Telephone Sales Training:
Telemarketing - A Sound Business
Practice
We all know that each and
every business around are
vigorously looking for more
avenues for business growth and
expansion; hence they find the
need to generate more potential
leads in every means possible.
If you are one of these
businesses, then you might want
to consider telesales.
Telesales allows a chance for
your business to obtain more
leads using the telephone, as a
very powerful tool for
marketing. Oftentimes, these
businesses find themselves in a
sticky situation as they search
for the right human resource to
perform this aspect of their
business. It can be a daunting
task especially that
inexperienced and unscrupulous
freelance telesales
representatives can ruin your
company and brand's reputation
so instantaneously that there'll
be no more room for recovery.
Not to mention the possibility
of a very long-term damage. You
do not want this to happen to
your business, right?
By picking an expert telesales
company, you will never run into
aforementioned risks.
Outsourcing the work to skilled
and inexpensive telesales firm
will surely unload your burden
tens or even thousands of time
over. You can rest assure that
they will be able to use proven
telesales techniques, be
results-driven, utilize top
notch technology, to the end
that you will acquire needed
data and sales conversions in a
flash.
As a business owner utilizing
telesales services, you need to
observe the do's and don'ts of
the business. The mistakes made
by most telesales companies can
be avoided by doing an
exhaustive market research prior
the actual 'telesales' stint. In
telesales, timing is everything.
The downside of the business is
when telesales representatives
do not know the exact right time
to make the 'call.' Wherever you
may be, always observe the laws
surrounding this business
practice to avoid being in a
problematic situation with the
authorities. These laws and
edicts are made specifically to
regulate the phone calls made by
these service providers. One of
the major complaints would have
to be calling too early in the
morning, or rather too late in
the evening which can be a cause
of great inconvenience for the
party called. Also, check the do
not call registry of the place
for your guidance and have these
numbers removed from your list
of prospects to call. Ethically
speaking, good business practice
requires you follow the law to
the letter, avoid people who do
not want to receive calls, and
market only to a certain group
of people or consumers who'd
truly be interested with what
you're selling otherwise, all of
your efforts will be rendered
futile.
Ensure that the company observes
these standards and that they
pay close attention to details.
So, there you go, you have the
basics of a sound telesales
service practice. It is up for
you to utilize and outsource
your telesales needs to a
third-party ethical telesales
firm to save you up on time and
effort as well as earn you more
money to keep your business
rolling.
Source: Bianca
Dela Fuente
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