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 Telemarketing
Training Workshops
Our telemarketing workshops
are effective, educational, measurable and driven by the bottom line. Financial,
manufacturing, software, insurance, biotech, entertainment, advertising,
consumer and other sales reps can all benefits from the skills taught in our
phone sales training workshops.
For additional questions on our telephone sales training workshops
please call or email us.
Workshop Objectives:
Participants in the
Telephone Selling Skills training workshop will experience/learn to:
- Learn to handle difficult objections.
- Understand the difference between telephone and face-to-face selling.
- Use the telephone selling process so you can sell long-term relationships rather than low bids.
- Interview customers instead of pitching products.
- Think and respond like a business consultant.
- Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
- Determine an optimum strategy for advantage over the competition.
- Differentiate your product and company Deal with multi-level sales
structures.
- Identify and quantify the costs of sales.
- Determine opportunity areas for adding value to a customer’s business.
Telephone Sales Training:
Recruit Telesales Staff to Drive
Profits
Telesales operatives can
offer different functions
depending on how the company
operates. Some companies simply
want telesales staff to perform
an inbound customer service
function or help with sales
enquiries. Other organizations
may want their telesales staff
to perform outgoing or cold
calling to recruit new clients
and this is skill that needs to
focus on recruiting the right
telesales candidates.
Telesales is skill that not
everyone can perform as it needs
constant persistence and stamina
to keep ringing and ringing and
taking the knock backs that
frequently occur and this
requires only certain people can
maintain that level of
performance.
Recruiting telesales staff is a
positive move for many
businesses as it requires
interviewing staff in the normal
way but also to evaluate their
personality and of course their
voice as this is what is going
to sell.
The primary role of recruitment
agencies is to identify loyal
and career-oriented candidates
for their clients. Employers
also need to partner with the
right caliber of job consultants
to overcome their specific
recruitment problems.
As more and more business look
for telesales as a more cost
effective and quicker way of
generating sales then inevitably
the skills shortage is
developing as staff look to work
for the best employment options
offering the best package and
opportunities and this does not
always favor the smaller
business.
A good recruitment partner can
also offer advice on the best
way for small business to
attract and retain telesales
staff and also help with
training programs which is key
to getting the best performance
out of your telesales staff.
Source: Jay Scott
Edwards
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