Telemarketing Training Classes

Our telemarketing classes are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training classes.

For additional questions on our telephone sales training classes please call or email us.

Class Objectives:

Participants in the Telephone Selling Skills training class will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
Overcoming the Fear of Telesales to Become a Cold Calling Superstar!

Sometimes fear stops us from making cold calls to telesales prospects. After picking up the phone and putting the receiver down- again and again - it seems sometimes that all hope might be lost! Fear not! The good news is that you have a brand new beginning on every new call. Meaning failure is not the process of "falling down". Instead, failure is the act of "staying down".

It's not that easy to sell and convince clients to buy your product or service over the phone - especially if you're calling them cold and out of the blue. Of course, any sensible customer would have the inclination to mistrust strangers. Getting calls from people you don't know can be scary, after all.

However, as a telesales professional, your goal is to get your client to trust you. To get that trust, you have to build rapport and execute good conversational telesales skills to make that rapport work to your advantage.

Most people are uncomfortable with cold calling. Telesales people can sometimes feel that sense of fear when calling telesales prospects.
Telesales people also get fearful of customers hanging up on them, or hearing the immortal "NO!". The secret in making your telesales calling successful is to simply "make the call". Its a fact that you will lose 100% of the sales that you don't go after!

Real telesales people possess that confidence when saying that first "Hello" on the phone. Run through your script with as much confidence and as naturally as possible. Make sure you know everything about your product because you just can't comfortably talk about or sell something that you don't know like the back of your hand! So when those objections do come along, and you KNOW they will, lets face it, you can answer quickly and confidently.

If you fail on your first call, don't lose hope. You can make a second call.
People who want to succeed keep on moving. When these people commit mistakes, they don't quit the game, they just carry on learning all the rules and make sure that they practice harder.

Remember, the way to BE nothing is to DO nothing!

Lets face it, selling is the oldest profession know to man, and every company on the planet is selling either some kind of product or service to everyone every day. Meaning, people like to buy. They don't like to get sold though! Use that little tip is creating your all-out fully digestible telesales pitch!

Successful cold calling is the outcome of the effectiveness of methods and techniques and essentially relies on your own attitude towards cold calling. Read, learn and then go out there and conquer! Good luck.

By: Chris C. Ducker link