Telemarketing Training Seminars

Our Telephone Sales Workshops are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training courses.

For additional questions on our telephone sales training courses please call or email us.

Class Objectives:

Participants in the Telephone Selling Skills training seminar will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
One Really Good Telesales Tip - How NOT To Sound Like A Telesales Agent

If you are trying to improve your results by telesales you have a great opportunity to make a good impression and set yourself apart from every other telesales agents with this one good tip.

Don't sound like a telesales agent!
Here are (4) good tips you can use to set yourself apart from the masses of BAD telesales agents.

1. Use a good script, but, practice the script to sound natural. Just like acting. A good actor doesn't sound like they are acting, do they? Strive to make your calls sound like you are talking to a friend you've known for years. This is not always easy to do, but if you can sound natural, (with a script); you will build instant rapport over the phone to result in more appointments, sales, leads etc.

2. Overcome the common time objection FIRST, and then proceed with your call. Make sure your prospect is in a frame of mind to listen to you. This means asking, "is this a good time to call?" This question alone, will tell the prospect you value their time, and will prepare the prospect for what you have to say. If it is NOT a good time, simply schedule a time and get a commitment from the prospect for a good time to reach them, and put their name in your follow-up file system.

3. Build rapport when you can. Take cues from things you might already know about the prospect and ask questions that get the prospect talking. You can interject rapport building questions into your script when needed to move the call forward. Questions about the person's family, interests, local weather etc all are great questions to get your prospect involved in the call. The longer you can keep your prospects attention, the better. As long as you move the call toward your goal, anything that you can do to create a natural conversation will bring out the real "hot buttons" of your prospect.

4. Enthusiasm! A bad script can be overcome with enthusiasm! Be enthusiastic. This key element can be heard and felt over the phone. You have no doubt heard bad telesales agents use monotone downtrodden scripts in their calls. If you can inject enthusiasm, you will be far ahead of other telesales agents. Vary your pitch and tone, use your hands when you talk on the phone, and stand up while you call, this will help you make better, more enthusiastic calls.

These tips will help your telesales effort no matter what objectives you have. By "sticking out of the crowd" of telesales agents, you will gain the edge you need to achieve higher conversion rates, better call back rates and less rejection, making your calls easier.

Source: Timm O'Day link