Telemarketing Training Seminars

Our telemarketing seminars are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training seminars.

For additional questions on our telephone sales training seminars please call or email us.

Seminar Objectives:

Participants in the Telephone Selling Skills training seminar will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
Info About Telesales

Telesales may have a mixed reputation, but in the B2B world, outbound telesales services pay off day after day. Telesales is a practice where a business initiates a phone call in order to propose a commercial transaction.

Telesales has grown very rapidly over the past fifteen years, as it grows, many important new trends emerge that can shape and influence it more quickly in the future. Telesales is a discipline that is fast gaining ground and is being seen as a powerful tool to leverage business. It uses the telephone in direct sales with leads that connect you to people who have expressed interest in a product similar to yours, bought a similar product in the past or simply fit a profile of your typical customer for instance a new homeowner in town, just had a baby, or likely to buy a car.

Telesales is highly unpopular among American citizens; a public opinion on telesales routinely shows that the vast majority of the American people object to unsolicited sales calls. Telesales Guidelines In an effort to address a growing number of telephone marketing calls, Congress enacted in 1991 the Telephone Consumer Protection Act TCPA. There are reasons people consider telesellers to be the scum of the earth.

Telesales consistently outperforms all other forms of marketing and is the most powerful, cost-effective marketing vehicle available today. Telesales firms can do a great deal of the footwork for your business, so your own employees can closely focus on closing deals and contributing to other important areas of your business.
Most telesales service plans begin with lead generation. Most telesales services fail at this task. Many telesales services staff their call centers with poorly trained telesellers who lack professional sales skills and the knowledge of how to connect with members of your target audience. Retailers like the Sports Authority, banks, and telesellers are trying to invalidate all state telesales laws, which would lead to a massive increase of unwanted sales calls.

Source: Richard Heap link