Telemarketing Training Workshops

Our telemarketing workshops are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training workshops.

For additional questions on our telephone sales training workshops please call or email us.

Workshop Objectives:

Participants in the Telephone Selling Skills training workshop will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
Inbound and Outbound Telemarketing Techniques

Telesales is a media to advertise different products or services over the phone. Various organizations opt the technique of telesales after launching the products in the market in order to earn profit by increasing the pace of sale of the newly launched products or services. The organizations have data which contains the phone number. These phones numbers are dialed by telesales agents who sell the products of the organization by way of telesales.

Each and every number is dialed by them manually on regular basis and advertise their campaign to people living in different parts of the world. The telesales calls are usually made to the customer in order to provide their services to them relating to mortgage, insurance, credit card services.
Two types of telesales techniques are available in order to advertise the products and solve the different queries asked by the customer.

Inbound Telesales- Inbound telesales is the technique in which different companies receive calls from people around the globe to solve their queries related to their services or products launched by them. The inbound calls are basically handled by customer care executives who are hired by different companies to create general awareness among the common people residing in different regions of the world regarding their products.

Outbound Telesales- It is one of the techniques to advertise the product or services launched by the company or organization. The telephone calls are made to the people by telesales agents in different parts of the world and narrate regarding their products or services.

Source: Rachel Myers link