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 Telemarketing
Training Workshops
Our telemarketing workshops
are effective, educational, measurable and driven by the bottom line. Financial,
manufacturing, software, insurance, biotech, entertainment, advertising,
consumer and other sales reps can all benefits from the skills taught in our
phone sales training workshops.
For additional questions on our telephone sales training workshops
please call or email us.
Workshop Objectives:
Participants in the
Telephone Selling Skills training workshop will experience/learn to:
- Learn to handle difficult objections.
- Understand the difference between telephone and face-to-face selling.
- Use the telephone selling process so you can sell long-term relationships rather than low bids.
- Interview customers instead of pitching products.
- Think and respond like a business consultant.
- Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
- Determine an optimum strategy for advantage over the competition.
- Differentiate your product and company Deal with multi-level sales
structures.
- Identify and quantify the costs of sales.
- Determine opportunity areas for adding value to a customer’s business.
Telephone Sales Training:
Inbound and Outbound
Telemarketing Techniques
Telesales is a media to
advertise different products or
services over the phone. Various
organizations opt the technique
of telesales after launching the
products in the market in order
to earn profit by increasing the
pace of sale of the newly
launched products or services.
The organizations have data
which contains the phone number.
These phones numbers are dialed
by telesales agents who sell the
products of the organization by
way of telesales.
Each and every number is dialed
by them manually on regular
basis and advertise their
campaign to people living in
different parts of the world.
The telesales calls are usually
made to the customer in order to
provide their services to them
relating to mortgage, insurance,
credit card services.
Two types of telesales
techniques are available in
order to advertise the products
and solve the different queries
asked by the customer.
Inbound Telesales- Inbound
telesales is the technique in
which different companies
receive calls from people around
the globe to solve their queries
related to their services or
products launched by them. The
inbound calls are basically
handled by customer care
executives who are hired by
different companies to create
general awareness among the
common people residing in
different regions of the world
regarding their products.
Outbound Telesales- It is one of
the techniques to advertise the
product or services launched by
the company or organization. The
telephone calls are made to the
people by telesales agents in
different parts of the world and
narrate regarding their products
or services.
Source: Rachel Myers
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