Telemarketing Training Classes

Our telemarketing classes are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training classes.

For additional questions on our telephone sales training classes please call or email us.

Class Objectives:

Participants in the Telephone Selling Skills training class will experience/learn to:

  • Learn to handle difficult objections.
  • Understand the difference between telephone and face-to-face selling.
  • Use the telephone selling process so you can sell long-term relationships rather than low bids.
  • Interview customers instead of pitching products.
  • Think and respond like a business consultant.
  • Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
  • Determine an optimum strategy for advantage over the competition.
  • Differentiate your product and company Deal with multi-level sales structures.
  • Identify and quantify the costs of sales.
  • Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
Engaging Prospects Through Outbound Telesales

Outbound telesales is a sales technique employed by companies in order to try and promote their products or their services. By direct calling over the telephone, the telesellers engage consumers directly in order to get their sales pitch across as quickly and efficiently as possible. Good techniques will allow the caller to finish before the receiver has had any time to object.

Most aspect of sales can be done over the telephone from that initial call, and that is what makes telesales a viable proposition for companies. It is possible to run and entire business from a telephone. Not only does the initial sales lead get chased up by a promotion call, but follow up surveys such as customer satisfaction can also be done, and this helps the company engage the customer again and find out more about what they may want in the future.

Some people do take unkindly to being disturbed by a Telesales call. Receiving one can produce feelings of anger and frustration, but it is important to realize that it is just people doing a job, trying to make a living by selling products. It is no different from sitting through a commercial in between your favorite TV shows. Telesales grabs the attention of a caller, by using a friendly and calm demeanor, for they want to keep the receiver as calm as possible.

Therefore, calling at times of the day when a consumer will feel more put out should not happen. Those early morning calls should be a no-go, similarly calls made during the evening hours when people are sitting down to dinner are not prime telesales call times.

Teleseller works because consumer's often find it hard to be impolite over the phone and put up a stern objection to what the caller is saying. It is rude to interrupt someone who is talking, even ruder to hang up mid-conversation, and this is how the Teleseller reaches out to you. Hearing a friendly voice will usually means that the consumer listens to an entire spiel before getting a chance to say no.

Telesales is an art and what is said by the Teleseller is, of course, the all important element of the call. The dialogue will be well scripted in order to get the sales point across quickly, as well as affording the teleseller the best opportunity to get the desired response from the consumer. Being paid by commissions for a sale, time is of the essence and responding to any questions in an efficient manner will help the teleseller net their catch. Having listened to an entire sales pitch, it is more than likely that something will have caught the consumer's attention.

A consumer can be a hot lead because of purchases they have made in the past, or because some company has been tracking their spending habits. Store cards all record such information and that is how they know what promotional offers to send out. Companies pay for hot leads in order to try and push the chances of making their own sales.

The main point of a telesales call is of course to get a return for having made that call. How much time is spent on the sales pitch, how much a lead costs, what percentage of leads turn into sales, are all elements which a Telesales business has to consider. There will be no sales if there are no contacts. Outbound Telesales is a good way for companies to survive and make money, and can often prove to be cheaper than advertising or employing on-the-road salespeople.

Source: Terry Stanfield link 

  Telemarketing Training
  Telephone Sales Skills
  Consultative Telemarketing
  Inbound Telemarketing
  Outbound Telemarketing
  Telephone Cold Calling
  Phone Sales For Managers
  Telephone Customer Service
  Professional Services Sales
  International Phone Sales

 

Telephone Sales Training Tips:

Teleprospecting: Potholes And Minefields
The Role of Technology For Successful Telemarketing
Make Your Prospecting Calls Rejection Free
The Art of Cold Calling
What Does a Telesales Job Involve?
How to Be Successful at Cold Calling
How You Can Double Your Cold Calling Results With These Tested and Proven Insiders' Strategies!
Successful Cold Calling Tips - The Oddest Facts Plus Simple Effective Solutions
Telemarketing - A Fast Growing Global Business Strategy
Does Cold Calling Still Work?
Components of an Effective Cold Call Script
Direct Sales Phone Phobia Is Only a Matter of Mindset
Creating And Using Effective Telemarketing Scripts
Using A Mirror To Improve Phone Skills
From Cold Calling To Warm Calling - A 5 Step Process For Sales Success
Cold Calling - I Hate It
Dealing With Price Shoppers Over The Phone
The Psychology of Prospecting
Cold Calling - A View From The Other End Of The Phone

Telemarketing Or Telesales - Which Does What and Which One's for You?
The 8 Skills of Telesales
How To Find Telesales Jobs Locally

The ABCs of the Telesales and Telemarketing World
Different Personalities You Will Encounter in Telesales
Telemarketing Is Not Telesales
Practical Yet Powerful Tips For the Budding Telesales and Telemarketing Professional

Telesales Jobs - Find Work in This Field Full Or Part Time
Telesales - Offshore Companies Versus Local Companies
The Next Step In Your Telesales Career
Telesales Turnover: Game Over!
An Overview of Telesales
Work From Home Careers in Telesales
Opening the Book on Telesales Lists
Generate Disaster Recovery Sales Leads Fast With IT Telesales
The Latest Buzz to Ensure Telesales Success
How a Reliable Call List Can Lead to an Impressive Telesales Resume
How to Be Successful in Telesales at Home
How to Use Telesales to Generate Instant Income (Part 2)
How To Improve Your Cold Call Telesales Results - Advice For Average Salespeople
How Telesales Services Can Attract Customers And Increase Sales Leads
Can Telesales Companies Help Redefine Your Business' Long Term Success?
How to Promote Your Business Using Telesales
Telesales Mortgage Leads Made Easy
How Effective is Telesales?
Telesales Is Your Key To Survival
Telesales Is the Best in the Software Industry
Outsource It or Build an In-House Team?
Will Telesales Save Us?
The Beauty of Telesales
Should You Employ In House Telesales representatives or Use an Outbound Telesales Agency?
Telesales Tips - Cooling Down Angry Customers
How To Minimize Hang Ups
The Choice for Appointment Setting: Telesales
Telesales for Sales Leads by Not Sounding Like a Telesales representative

Telesales Is The Best for Business
Telesales Is Without Doubt the Best
Is Cold Calling Really Dead? Ask B2B Telesales Firms
Telesales Boost? It's a Business Database
How to Make Telesales Work for Your Business


more tips...

 

 

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Offering telemarketing training, telesales seminars and private telephone sales training.