Telemarketing Training Classes

Our telemarketing classes are effective, educational, measurable and driven by the bottom line. Financial, manufacturing, software, insurance, biotech, entertainment, advertising, consumer and other sales reps can all benefits from the skills taught in our phone sales training classes.

For additional questions on our telephone sales training classes please call or email us.

Class Objectives:

Participants in the Telephone Selling Skills training class will experience/learn to:

• Learn to handle difficult objections.
• Understand the difference between telephone and face-to-face selling.
• Use the telephone selling process so you can sell long-term relationships rather than low bids.
• Interview customers instead of pitching products.
• Think and respond like a business consultant.
• Understand different buyer types and behaviors so you can adapt to each style and create positive chemistry.
• Determine an optimum strategy for advantage over the competition.
• Differentiate your product and company Deal with multi-level sales structures.
• Identify and quantify the costs of sales.
• Determine opportunity areas for adding value to a customer’s business.

Telephone Sales Training:
Telesales Training - Revealed - 4 Intriguing Steps to Grow Your Telesales Training

As a telesales manager, I am pretty sure that you would want to develop an effective telesales team that can bring in more sales and more revenue to the company that you are serving. You can help your team do better by offering them with effective telesales training to improve their telesales skills and confidence when selling over the phone.

Here's how you can grow your telesales training:

1. Improve communication skills. You should include exercises on your telesales training programs that will enhance the communication skills of your sales telesales representatives. I recommend that you do impromptu activities like monologues or even simulations so these people will get used to communicating with other people. It would help if you give them grammar lessons every so often and if you can encourage them to widen their vocabulary so they can easily express their ideas.

2. Teach them about customer profiling. This is something that can save you some customer handling time. Teach your telesales representatives how they can easily determine if the person they are talking to is most likely to make a sale or a "loss case" -- meaning, somebody who will not buy under any circumstances. Create a criteria that every prospect must meet before your telesales representative will go on with their sales pitches. By not wasting your time on people who do not buy, you can definitely improve your productivity and conversion rate in no time.

3. Offer telesales trainings on customer service and "patience". You think this is pretty obvious but there are so many phone telesales representatives who are losing it in the middle of a phone conversation. They get into heated arguments with their prospects and they insist that they are right. As a sales manager, you need to make your telesales representative understand that it's always the clients who have the last say. Your sales reps must have a truck load of patience and they must know how to handle irate customers otherwise, their conversion rate will suffer.

4. Offer lessons on handling objections. Most sales telesales representatives particularly those who are just starting out are clueless as to how they can handle objections and this leads to lose sale. Empower these people to confidently handle objections without sounding defensive or nervous. Remember, the goal here is to equip these people with knowledge so they can easily communicate the real value of the products and make them enticing to the eyes of your prospects.

By: Sean R Mize link